Tariff & Duty Free Shipping
Please Note: We are based in Belfast, Northern Ireland.
There are No Additional Tariffs or Import Duty on Orders from Northern Ireland to the Republic of Ireland or other member states of the European Customs Union. No change to UK shipping either.
Following Brexit, Northern Ireland is treated differently to the rest of the United Kingdom in that we remain within the European Union Customs Area as part of The Good Friday Agreement. This means there is no change to parcel shipping terms for the ROI & EU Customs Member States.
Please note: Customs will still apply to member states of the EU that are not part of the European Customs Union eg Norway, Iceland, Andorra, Switzerland etc & to countries outside the EU (apart from the UK).
Summary: Orders placed on our website for delivery to the ROI or EU Customs Member States: You will NOT be asked to pay any fees to release a parcel, you will NOT have to pay a Customs fee and there are NO additional tariffs.
Orders are dispatched Monday through Friday
Cut Off on each of these days is 3PM!
Orders placed AFTER 3PM will be shipped the next working day
ONLINE Orders can be placed 24/7
There are delays in the Parcel Network due to Covid-19, please be aware of this when selecting your shipping option.
This applies to All shipping services.
All couriers have Extended the length of time it will take to Deliver Your Parcel because of reduced operating hours and staffing levels. If you need the items sooner rather than later, please select a more expensive shipping option with Tracking. NONE of our services are guaranteed.
However we are finding that 80% of parcels either arrive on time or take an extra one to three working days. The main take away here is be Organised!
Please note there is No Shipping on Bank Holidays
We will update this notice as things change
Till things get back to being "Somewhat Normal", look after yourself, look out for each other, stay connected and we hope to provide you with our normal service as soon as is possible
Orders placed Before 3PM Monday through to Friday, will be dispatched that day. Orders placed after this time will be dispatched the following day (apart from Friday where the goods will be dispatched Monday).
All Orders for the Island of Ireland placed before 3PM - Monday through to Thursday - are on a Next Day Service. A signature is required & the parcel can be tracked.
It is not a guaranteed service but 99% of orders are delivered as expected. Please ensure your phone number is correct & that you can be contacted on the day of delivery.
If you are not going to be in, we recommend changing your delivery address to either a place of work or a family member whom you know will be in during working hours to ensure signature.
If you are not in, the Courier GLS, will try your neighbour or failing this they will return your parcel to the Depot if there is no answer. Covid Update - the courier may leave the parcel in a convenient location around the house like a recycling bin or in the porch or down the side of the house, please us the tracking information to check if it has been delivered.
Please contact us ASAP if you have not recieved your parcel as expected, so we can chase-up GLS for more details and get your parcel delivered.
There is no post on Bank Holidays
GLS & Parcel Force deliveries are Monday to Friday only.
Ireland & UK: Parcel Force is a WEEKDAY TRACKED & 'SIGNED FOR' SERVICE - If you are not around to sign for your Parcel, your delivery driver will try a neighbour. Parcel Force delivers Monday to Friday only
Our statistics show that 99% of all orders are received by our customers within their delivery expectations and without complaint.
Euro Shipping Table - Please Note : ALL Postal Services are Experiencing Delays at This Time
*Irish Orders & UK Royal Mail under €11 will have additional delivery charges please see your basket for details
(Covid Related Delays - Across all Services)
|Republic of Ireland||
Normally Next Day - TRACKED
(Covid Related Delays expected)
|Northern Ireland||Royal Mail||5-6 Days||£10 - £50*||€2.50|
|Northern Ireland||Royal Mail||3-4 Days||£10 - £50*||€3.85|
|Northern Ireland||Parcelforce||Next Day -TRACKED||Flat Rate||€5.10|
|Northern Ireland||Click & Collect||Available to Collect After 2 Hours***||Flat Rate||€1.80|
|UK Mainland||Royal Mail||5-6 Days||€11 - £55*||€2.50|
|UK Mainland||Royal Mail||3-4 Days||€11 - £55*||€3.85|
|UK Mainland||Parcelforce||Two Day -TRACKED||Flat Rate||€8.30|
|UK Mainland||Parcelforce||Next Day - TRACKED||Flat Rate||€11.40|
**Postage prices are linked to the exchange rate and are subject to small fluctuations
For Continental European international shipping rates please click here
***Click & Collect is available from our High street store on Ann St - Click here for more information.
UK Only: Royal Mail is not a tracked service - If your parcel is to big for your letter box your parcel may be left at the Post Office. Snail Mail / Royal Mail deliveries are Monday to Saturday.
Please note that outlying areas may experience delays due to remote location.
Examples of outlying areas - Rural Ireland, Scottish Highlands & Islands, Isle of White, Jersey & Guernsey.
Additional Surcharges my be applied to remote locations such as the Scottish Highlands & Islands, Isle of White, Jersey & Guernsey.
If for any reason you are not happy with your online purchase you may cancel your order up to 14 days from the day after you received your goods; with items in original condition, unworn and with labels & packaging intact. **Before sending/returning the parcel back to us, first please contact us immediately and have your order details at hand. Any problems or questions please contact us in Ireland on 048 9032 0532 or UK +44 (0)2890 320532 or email us
**Please refer to our complete returns policy where you will find a list of items that cannot returned for hygiene reasons.